Privacy Policy

Introduction

Salvage Systems Private Limited ("Salvage Systems", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at www.salvagesystems.co.in or contact us through any of our digital channels.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our website.

Data We Collect

We collect the following categories of personal data:

a) Information You Provide Directly

• Contact Form Submissions: Name, email address, phone number, company name, and the contents of your message when you submit an enquiry through our contact form.
• Quote Requests: Details about your water treatment requirements, facility type, and location when you request a product quotation or consultation.
• Newsletter Subscriptions: Your email address when you opt into our newsletter or blog updates.

b) Information Collected Automatically

• Log Data: IP address, browser type, browser version, pages visited, time and date of visit, and time spent on each page.
• Cookies: Small data files placed on your device to improve functionality and analyse usage. See the Cookies section below for details.
• Device Information: Device type, operating system, and screen resolution used to access our website.

How We Use Your Data

We use the personal information we collect for the following lawful purposes:

• Responding to Enquiries: To respond to contact form submissions, quote requests, and technical support queries in a timely and accurate manner.
• Improving Our Services: To analyse how visitors use our website, identify technical issues, and improve our products, content, and user experience.
• Communications: To send newsletters, product updates, and technical articles to subscribers who have explicitly opted in. You may unsubscribe at any time.
• Legal Compliance: To comply with applicable Indian laws and regulations, including GST record-keeping, corporate compliance, and lawful requests from regulatory authorities.
• Recruitment: To process job applications, schedule interviews, and communicate with candidates throughout the recruitment process.

Data Storage & Security

Your personal data is stored on secure servers located in India. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted to and from our website
• Access controls ensuring only authorised personnel can view personal data
• Regular security assessments and vulnerability testing of our web infrastructure
• Firewall protection and intrusion detection systems on all servers

We retain personal data only for as long as necessary for the purposes described in this policy or as required by applicable law. Contact form data is retained for a maximum of 2 years; job application data is retained for 6 months following the close of a recruitment process.

Cookies & Analytics

Our website uses cookies to enhance functionality and analyse traffic. Cookies are small text files stored on your device. We use the following types:

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Services

We use the following third-party services that may collect data on our behalf:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google may transfer data to servers outside India. Google's privacy policy is available at policies.google.com/privacy.
• Google Maps: Our contact page may embed a Google Maps widget. Google's privacy policy governs data collected through this service.
• Email Service Provider: We use a third-party email service to send newsletters and transactional emails. Email addresses are shared with this provider solely for the purpose of delivery.

We do not sell, rent, or share your personal data with any third parties for their independent marketing purposes. We do not engage in data brokering.

Your Rights

Under applicable Indian data protection law (IT Act 2000 and DPDP Act 2023), you have the following rights in respect of your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where we have no legitimate reason to continue processing it.
• Right to Object: You may object to processing of your data for direct marketing at any time.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@salvagesystems.co.in. We will respond within 30 days.

Children's Privacy

Our website is directed at business professionals and is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will provide prominent notice on our website or via email to registered users.

Contact Us for Privacy Concerns

If you have any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer: